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Delivery & Returns

UK Delivery
We deliver wallpaper rolls and fabric to the UK free of charge, by trackable courier. UK delivery will normally be within 3 working days from order. If required sooner please let us know.

Samples are sent by 1st class post.

International Delivery
For some countries we will be able to recommend a local representative or distributor from whom you can order Erica Wakerly products.
If ordering from us directly, we deliver wallpaper rolls and fabric internationally by trackable courier usually within 1 week, depending on your delivery country. When ordering from us directly, please note that the customer is responsible for any customs duties and/or taxes levied at the point of entry into the destination country.

Note – we are currently experiencing some delivery delays (January 2021) to some countries within the EU, due to Brexit. If you are ordering from the EU and have any concerns or questions please email us for the latest delivery times. We can deliver on an Express service if your order is urgent.

International samples are usually shipped by UPS, DPD or Fedex, and there may be a cost for sending outside of the UK.

Returns
If you wish to return anything bought from us directly, we’ll be happy to refund or exchange a product providing it’s in fully re-sellable condition. Returns should be made within 30 days of purchase and in original, undamaged packaging. Please note the buyer is responsible for returning products and this must be done at the buyers cost. We are unable to refund any delivery charge (except where goods received are either faulty or incorrect).

We advise that all rolls are inspected prior to hanging as a refund can not be issued once the product has been hung.

Note that we can’t refund custom products, which are made to order.

To arrange a return please contact us.