If you wish to return anything bought from us directly, we’ll be happy to refund or exchange a product providing it’s in fully re-sellable condition.
Returns should be made within 30 days of purchase and in original, undamaged packaging. Please note the buyer is responsible for returning products and this must be done at the buyers cost. We are unable to refund any delivery charge (except where goods received are either faulty or incorrect).
We advise that all rolls are inspected prior to hanging as a refund can not be issued once the product has been hung.
Note that we can’t refund custom products, which are made to order. For example, wallpapers or fabrics that are customised, or printed to order, are exempt from being returned.
To arrange a return please contact us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you need to exchange an item (within 30 days of purchase), please send us an email at [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please use a tracked or signed for delivery method e.g. Royal Mail signed for, UPS, DPD. If you require a refund for a faulty item we will arrange and pay for the return delivery.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Email us at [email protected] for questions related to exchanges returns or refunds.